The UK Gambling Commission has ordered QuinnBet (Gibraltar) Limited to pay £609,104 after finding failures in anti-money laundering, counter-terrorist financing and social-responsibility controls across a compliance period that ran from March 2023 to August 2025.
According to the commission, the review was opened under section 116 of the Gambling Act 2005 after a compliance assessment of QuinnBet’s remote operating licence, and it is being concluded through a regulatory settlement, or payment in lieu of a financial penalty. The public statement pointed to failings under the licence conditions and codes, including requirements to have effective AML policies and procedures and to identify signs of vulnerability and harm.
The money-laundering findings included insufficient controls to make sure suspicious activity reports were filed as soon as practicable. The commission also said QuinnBet had not ensured its policies, procedures and controls were implemented effectively throughout the period under review.
On customer protection, the regulator said QuinnBet allowed 194 customers to deposit and potentially lose more than the intended limits because of human error and software update problems during a migration to a new platform. That migration caused two deposit-limit controls to fail on some accounts.
For customers aged 18 to 24, QuinnBet recognised a higher risk of gambling harm and had lower deposit limits, but before the platform migration it used a manual process that could leave a delay of several hours before those limits were active. Even after the limit was applied, it did not stop customers from losing money already deposited above the cap. In one example, a young adult was able to deposit eight times the intended monthly limit and lost the full amount within a day.
The commission also said its harm-detection controls were not always timely. In one case, a customer was able to place about 4,800 bets in a day and 7,000 the next day without being identified and flagged. In another, a customer’s stakes climbed to more than £215,000 in a single day, with multiple wagers above £5,000, but the activity was not identified until the following day’s report.
As reported in July, the commission had already begun a broader staged rollout of financial risk assessments for online gamblers at the largest betting firms, a context that makes the emphasis on timely intervention more pointed.
John Pierce, the commission’s director of enforcement, said the case showed the consequences of relying on systems and controls that cannot identify and respond to indicators of harm and financial crime quickly enough. The commission added that QuinnBet recognised the problems and took immediate action to improve its systems and controls, including strengthening AML policies and improving how it identifies and responds to indicators of harm.
EuropeanGaming.eu reported that the settlement includes £193,118 of disgorgement and will be directed to the UK Government’s Consolidated Fund.
